Job Opportunity in Mafraq Governorate

The Arab Women Organization of Jordan (AWO), a civil society organization established in 1970, announces a vacancy in Mafraq Governorate within its specialized team for community services and psychological counseling. AWO is dedicated to promoting women’s rights and gender equality by providing a safe and supportive environment for women and girls through integrated services, including protection, psychosocial support, awareness programs, and empowerment initiatives.

Project Overview

This project focuses on providing case management services for women, as well as psychosocial support, legal consultations, leadership capacity-building training, livelihood training, and educational and life skills activities. The project aims to empower women and girls and enhance their ability to overcome challenges by offering comprehensive and multi-faceted support.

Job Title

Case Manager GBV & CP

• Location: Mafraq Governorate

• Contract Duration: Fourteen months

• Contract Type: Full-time

• Application Deadline: 19/8/2025

Tasks and Responsibilities

• Assess beneficiaries’ needs through a comprehensive evaluation to determine required services and support.

• Provide immediate interventions based on the case’s needs to ensure timely and appropriate support.

• Refer beneficiaries to specialized institutions and organizations, in addition to services within AWO’s center.

• Develop individualized action plans tailored to each beneficiary.

• Provide guidance and initial psychological support to help beneficiaries understand their available options.

• Coordinate with service providers to ensure beneficiaries receive the necessary care and support.

• Monitor progress and adjust action plans as needed to achieve desired outcomes.

• Train and mentor new staff to ensure best case management practices are implemented.

• Adhere to ethical, legal, and humanitarian standards in all aspects of work.

• Document beneficiary data (hard copy and electronic) with full confidentiality and prepare monthly and quarterly reports.

• Attend monthly UNHCR meetings and participate in project-related meetings and training sessions.

Required Qualifications

• Bachelor’s degree in Psychology, Counseling, or Sociology (minimum).

• At least two years of experience in case management or working with vulnerable populations.

• Good knowledge of family protection laws, referral system procedures, and mandatory reporting requirements.

• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint).

• Strong communication and teamwork skills.

• Excellent analytical and organizational skills.

• Previous experience working with people with disabilities is preferred.

How to Apply

Please send your CV to: a.basbous@awo.org.jo

with the subject line: “Case Manager – Mafraq.”